Need some level of assistance?
Get instant help from our support team and AI assistant — from orders and payments to store setup and more. Whether you're buying or selling, Afriomarkets keeps your experience smooth and hassle-free
How it works
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01
Browse help topics & FAQs
Find quick answers to common questions about ordering, delivery, payments, and returns in our Help Center. It’s available 24/7 and is the fastest way to get help.
02
Chat with Afriomarkets Bot
Need step-by-step guidance? Use our ChatBot at the bottom-right corner of the screen to navigate order tracking, product issues, or account assistance.
03
Choose from guided options
When chatting with our bot, select the category that best matches your concern — whether it’s payment issues, delivery delays, or product quality.
04
Describe your issue
If none of the listed options apply, select "Describe your issue" to explain your situation in your own words. This will be forwarded to our human support team.
05
Get personalized follow-up
After reviewing your message, a support agent will contact you by email or phone (including WhatsApp or SMS) with next steps.
06
Leave feedback or suggestions
Help us improve Afriomarkets by sharing your thoughts on our service, website experience, or product quality via our Feedback Form.
FAQS
How can I track my order?
Go to ‘My Account’ → ‘Orders’ to view the latest tracking updates. You’ll also receive email notifications when your order is dispatched.
What payment methods do you accept?
We accept credit/debit cards, mobile money, bank transfers, and selected digital wallets. Payment options may vary depending on your region.
How do I return a product?
Log in to your account, select the order, and click ‘Request Return’. Items must be returned within 30 days in their original condition.
What if my item is damaged or incorrect?
Contact support immediately via ChatBot or email with photos of the product and packaging. We’ll arrange a replacement or refund.
How long does delivery take?
Delivery times vary by location — typically 3–7 business days for local orders and 7–14 days for international shipping.
Can I change my delivery address?
You can change your delivery address before the order is shipped. Once shipped, address changes may not be possible.
Do you ship internationally?
Yes! We deliver to several countries. Shipping fees and times vary depending on the destination.
How can I contact customer service?
Use the ChatBot for quick help or email us at support@afriomarkets.com. Phone support is also available during business hours.
Not satisfied? Well, feel free to always reach out
Our support team and AI assistant are always here to help you with orders, payments, store management, and more. Whether you're a buyer looking for the right product or a seller needing technical guidance, Afriomarkets provides real-time chat and step-by-step help to ensure your experience is smooth and stress-free.
@
support@afriomarkets.com
@
+1 453 892 34
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